So the Globe Fiber plan we’re on now (it doesn’t seem to have a name, some marketing guy should look into this) has a max speed of 50MBPS for PHP5000 monthly. My previous PLDT Fibr plan had a max speed of 15MBPS for PHP5500. Clearly the Globe plan is better both in terms of price and speed.
On May 7, 2015 I called up PLDT Customer Service (the regular number) to ask for the procedure for terminating a line. I asked if the best way was to just disconnect the modem, bring it to a PLDT store and transact there. The CSR guy says yes.
I then point out that I’m on Fibr and I can’t disconnect the modem from the line, the line feeding into the modem isn’t your standard lan/ethernet cable. I ask if I should just cut the Fibr cable attached to the modem. CSR gets flustered and puts me on hold. When he gets back he tells me to email a request for termination along with my ID to firstname.lastname@example.org. I say I’ll do that, thank him and hang up.
On the same day I send a cover email to the designated address along with two attachments, my ID and letter requesting termination; all as instructed by the CSR.
Some background first, we’re a family of 5 and all of us use the internet to varying degrees. I download a lot of TV shows (720p or 1080p), my brother watches a lot of online videos and plays a lot of online games. My mom uploads a lot of stuff to Facebook and she’ll be the first to complain if the internet is slow.
Most of the business of Alcoves is also done online so a reliable connection is paramount.
As such we don’t mind paying for internet that is speedy. It’s a luxury but one, for us, that is well worth it.