In contrast to my mind numbing, soul deflating, spirit embalming experience applying for a Globe Tattoo business line, applying for a PLDT Business line was fast, efficient and easy.
I knew from previous experience that PLDT does not respond, at all, to email or web inquiries.
So on a Monday I went to the nearest PLDT office (this would be the main one on Makati Ave, Ramon Cojuangco building). I had with me an unnotarized secretary’s certificate stating that I was authorized to apply for a business line for the company, the company’s BIR Certificate of Registration and the lease for the apartment for which I was applying the line.
After years of being on PLDT Fibr for our home ISP we recently switched to a Globe Fiber to the Home Tattoo Platinum Plan.
(Update: When I wrote this post the Globe plan I chose was 50Mbps, a couple of months later there was a price drop and for the same monthly fee, around PHP4500, my speed was now 200Mbps.)
As I’ve mentioned previously, Globe’s offer was 10% cheaper and it was more than 3x faster than our existing PLDT Fibr line.
So the Globe Fiber plan we’re on now (it doesn’t seem to have a name, some marketing guy should look into this) has a max speed of 50MBPS for PHP5000 monthly. My previous PLDT Fibr plan had a max speed of 15MBPS for PHP5500. Clearly the Globe plan is better both in terms of price and speed.
Background: After being a PLDT Fibr suscriber for years I decided to switch to Globe. (Their service is 10% cheaper and more than 3x faster than my PLDT Fibr plan.)
On May 7, 2015 I called up PLDT Customer Service (the regular number) to ask for the procedure for terminating a line. I asked if the best way was to just disconnect the modem, bring it to a PLDT store and transact there. The CSR guy says yes.
I then point out that I’m on Fibr and I can’t disconnect the modem from the line, the line feeding into the modem isn’t your standard lan/ethernet cable. I ask if I should just cut the Fibr cable attached to the modem. CSR gets flustered and puts me on hold. When he gets back he tells me to email a request for termination along with my ID to email@example.com. I say I’ll do that, thank him and hang up.
On the same day I send a cover email to the designated address along with two attachments, my ID and letter requesting termination; all as instructed by the CSR.
I’ve been talking a lot about telcos so I thought I would share my experience with the home broadband plans of both PLDT and Globe.
I was with PLDT Fibr for many years then switched to Globe’s Fiber offering. (The “Fibr” is not a typo, that’s how PLDT is marketing their Fiber connections. Wrong spelling is hip.)
Some background first, we’re a family of 5 and all of us use the internet to varying degrees. I download a lot of TV shows (720p or 1080p), my brother watches a lot of online videos and plays a lot of online games. My mom uploads a lot of stuff to Facebook and she’ll be the first to complain if the internet is slow.
Most of the business of Alcoves is also done online so a reliable connection is paramount.
As such we don’t mind paying for internet that is speedy. It’s a luxury but one, for us, that is well worth it.
Yesterday I shared my frustrating experience applying for a Globe business line.
At the same time I applied with Globe I also inquired with PLDT, also via their website.
The PLDT SME Nation site is slick. Not too easy to navigate but it has character. You can tell someone put some design thought into it.
Unfortunately no one from PLDT ever contacted me regarding my application.